Chat Support Services
This service allows website visitors to engage and request for more information and make inquiries which will in return bring our clients prospective leads.
Konnect BPO is a leading Live website chat support in Sri Lanka and has been in the industry for over 04 years providing customized chat support services to clients.
We offer customized and cost effective Chat support services in Sri Lanka to assist our clients to expand their market reach, minimized visitor dropouts and to increase the visitor volume in their websites. This service in return will bring you high customer satisfaction and boost brand value.
Since the expertise lie within us we offer a wide range of chat support services to global clients, such as;
1. Live Operators and Online Chat
All our chat support staff is trained and follows our well-crafted chat manual to communicate with the website visitors and is available constantly to support and answer to all customer inquiries providing timely solutions.
2. Visitor started chat
There are instances where the visitor initiates the chat and our agents are always available to promptly respond to ensure that they don’t lose prospective leads. In any case the visitor inquiries for more technical or detailed information and the chat will be then transferred to an expert.
3. Customer Inquiries & Grievance Resolution Chat
We have taken necessary steps to have a separate team to handle customer complaints and to resolve these issues or to provide expert consultation on customer inquiries. Our team is specially trained to be professional and patient when handling these grievances.
4. Lead generation and follow up chat
In order to boost our clients sales and marketing campaigns we have the ability to customize our chat support services to handle the chats focusing on lead generations and follow up.
5. Inbound customer support
We have the resources to deliver customer support via multiple inbound channels if a new prospect initiates conversation.
6. Technical support
Our team of chat support executives are trained and skilled to handle different types of technical queries. They are capable of providing adequate troubleshooting information to customers on their specific issues.
Our expert teams of telemarketers are able to initiate conversations via multiple channels with your customers including the cold calling method which also supports your internal sales teams in finding prospective customers.
8. Products / Services info chat
Our chat support experts are trained to really understand the customer’s needs before going into detailed conversations with customers. There are customers who seek chat support only to require specific information and our teams are able to handle these situations deftly.
9. Order management / verification / fulfillment
We have the capability to deliver customized and tailor-made chat support services for our clients order management needs for their ecommerce business or online portal.
10. Order processing queries
Our chat support executives are able to provide information to customers when they need quick information on order pickup and its delivery.
11. Billing support
We are able to customize our support services to meet your internal/ external billing issues and provide quick resolutions.
12. Help Desk support
Our agents can support customers if they need instant resolutions while browsing through the website through quick responses. These inquiries can also be used for future resolution processes if needed.