As the age old saying goes, the customer is the king. Attending to their inquiries promptly and accurately is one important way of keeping them satisfied. However, having this service in-house can be tedious and sometimes a non-value adding activity when there are ample opportunities to outsource it to professionals. This way the company can focus on their core business functions that bring in more revenue and growth.
Konnect BPO is an organization pioneering in customer support service outsourcing in Sri Lanka. We are professionals in the industry and provide support services that directly address the issues at hand. We offer customized services based on client requirements and the context. Some of our offered services are inquiry handling, technical support, telephone answering, customer surveys and also medical answering services.
Social Media Customer Services
The practice of providing customer support and handling inquiries through social media channels such as Facebook, Twitter is known as social media customer service. This service also helps customers to obtain answers then and there.
Chat Support Services
This service allows website visitors to engage to request for more information or make inquiries which will in return bring our clients prospective leads.
Email Support Services
Outsourcing email supports services can support you to revert to your customers with a higher turnaround time than having this service in-housed. It will also allow you to save time and focus on the business core competencies.