Customer retention is a tested and trusted theory for the longest time. It is cost effective (8 times cheaper) to hold on to your long trusted customers than finding new customers. We further add profits through direct purchases and bring in new customers through word of mouth.
Konnect BPO provides customer retention service in Sri Lanka and our outbound customer retention campaign is inclusive of contacting customers via email, telephone calls at different points of selling such as;
- Cross selling
- After a sale / purchase is completed
- After the customer discontinues with us
- Upon launch of new product / service
- Solicit period feedback
As a pioneering Customer retention agent in Sri Lanka we are at your service to make a positive impact with your customers to strengthen the relationship as it is the most revenue generating task we can deliver on your behalf as an outsourcing agent. It’s important to nail this service right as upselling and resolving complaints are part of the foundation that will enable you to retain your customers and to importantly retain the loyal customer base.
We believe that the customers we rain are the ones who will be your revenue generators and will also be your indirect brand ambassadors and promoters. This is believed to be an organic growth.