There is a vast difference between call center and BPO services even though it seems much alike at surface. Many clients request for information on the services we provide and this maybe a platform for discussion on BPO blog in Sri Lanka. Finding the correct vendor is crucial for any business and it’s important to listen to what others have to share especially, if you are a newbie in the trade.
A frequently asked question by many clients is “why outsourcing is important in Sri Lanka?” According to many research findings organizations can save approximately up to 30% in labor cost or overhead cost without compromising on any standards or quality of work. It will in fact increase the quality and efficiency. Therefore, it is no secret that Sri Lanka is a great outsourcing destination for all types of organizations (Fortune 500 companies or startups looking at efficiency).
Most Popular Stories
The typical activities conducted by inbound and outbound call center agents. Every call center is designed to support the unique characteristics of a brand, its
Customer retention strategies are applied by businesses when they want to retain their customers for a period of time. The aim of customer retention is
One of the most important part of a contact center would be the hiring process. Because call center agents are the ones that represent the
Background verifications can impact businesses in various ways. It supports employers to hire experienced employees. It is also the key to creating a safe and