There is a vast difference between call center and BPO services even though it seems much alike at surface. Many clients request for information on the services we provide and this maybe a platform for discussion on BPO blog in Sri Lanka. Finding the correct vendor is crucial for any business and it’s important to listen to what others have to share especially, if you are a newbie in the trade.
A frequently asked question by many clients is “why outsourcing is important in Sri Lanka?” According to many research findings organizations can save approximately up to 30% in labor cost or overhead cost without compromising on any standards or quality of work. It will in fact increase the quality and efficiency. Therefore, it is no secret that Sri Lanka is a great outsourcing destination for all types of organizations (Fortune 500 companies or startups looking at efficiency).
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Now a day’s call center outsourcing is a hotly discussed matter in IT, accounting, digital marketing, HR, customer support, and development circles because many companies