Konnect BPO

Loyalty Programs

Customer loyalty is all about creating a connection with your customers.

These programs are aimed at creating long lasting connections with the customers. In return to also reward them as they are a major part of the company. 

Konnect BPO is one recognized loyalty program Management Company in Sri Lanka and is one of the few companies who are always prepared to take that extra step to reward your customers by becoming a sponsor by default.

We are known for our reliable customer loyalty program management in Sri Lanka and for providing all the key insights to promotions, subscription renewal and reward points. This results in companies to manage their revenues through a loyal list of customers. 

Further, we also extend our services to share with you the cream of the customer list with the support from our B2B data cleansing professionals and are able to send personalized multi-channel messages to them creating an opportunity for your customers to revert back to you. 

In order to create brand awareness amongst highly valued customers we will communicate via various social communication channels, including phone, emails, and SMS. Our agents use intelligent technology to avoid disruptions in customer loyalty management and analytics expertise. This creates the clients business to generate profits and continue to renew the customer interests. 

Being a global organization we are very particular in following industry accepted practices and gnomes. In addition to being compliant we are also transparent and direct with our clients to give them the opportunity to understand our loyalty customer filtering system following the below steps. 

01. Request input

We work in collaboration with our client’s teams to precisely understand their requirements as it supports us to identify the loyal customers suited for multi-channel communication. 

02. Update database

We ensure your database is up to date by cleansing old information and adding the latest information to plan contract strategies 

03. Custom communication

Our offers are customized based on the offers, service upgrade options, and other propositions that increases more involvement and engagement in your customer base 

04. Report

Lastly, in order to measure and to plan for future we are bound to share high quality reports and adequate insights with our clients which also enable in building strong customer relationships

We would be delighted hear from you