Our BPOSolutions

 

Konnect BPO Technologies is one of the renowned business processing outsource services in Sri Lanka for our assurance in date accuracy and high-quality services. Our key performance indicators (KPI) are the main drivers to achieving business excellence in quality delivery and consistent data efficiency.

Our team of self-motivated and professional staff is readily available at the service of our clients to attend their respective needs. We offer an array of products and services to our clients such as:

Our team of experts do their best

 

As a BPO we encourage our customers to primarily focus on their resources and their core businesses whilst we take pride in providing our services to improve business efficiency at a minimum expense. By coming on board as BPO we support our clients to improve their end user satisfaction through our value added services that differentiate them from the others in the industry.

Inbound Contact Centre services

We use best in class technology and strive to provide required client services to all our incoming customer call inquiries as we believe that all customer inquiries should be handled with professionalism and should be attended with due respect and attention

Outbound Contact Centre services

Our skilled and specialized talent force of phone operators are trained and will act as a strong foundation for your organization. They are trained to handle situations professionally at the benefit of your organization and to cease the business opportunities.

Support Services /Complaint Management

Closing a deal with a customer is every sales person’s objective. However, the longevity of the relationship with the customer totally depends on the after sales services provided by the company.

Handling customer complaints or after sales services can be a daunting task and we are here to support. As the expertise to manage this problem child lies within us we will liaise on behalf of you to ensure that the relationship with your customer stays intact and strong.

Quality Assurance and Quality Monitoring

We guarantee best quality service delivery to our clients through continuous monitoring. We ensure all our calls are handled professionally at all times with FCR – First contact resolution with call timings mode.

We promise high quality services through professionalism and language fluency in all our 24/7 voice services and all calls are recorded for professional call handling management service evaluations.

HR Management

Finding the right talent to recruit and managing all administration aspects in HR has become a tedious task for HR managers globally.

Konnect BPO HR analytics draws out the cost and reduces the attrition rate whilst the simple modules will improve skill and working environments.